PlatinumPlay Online Casino Privacy Policy

At PlatinumPlay Online Casino, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website, register an account, or use the Platinum Play mobile casino and related services. By accessing our platform, you agree to the practices described in this policy.

Who We Are

PlatinumPlay Online Casino is operated by Baytree Interactive Ltd (company number 69691), registered in Guernsey at Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey, and Baytree (Alderney) Limited No. 2012, registered at La Corvee House, La Corvee, Alderney GY9 3TQ. Together, we form part of the Casino Group operating under the Cityviews Group of brands. Baytree (Alderney) Limited is licensed by the Alderney Gambling Control Commission under eGaming licence 155 C1, and Baytree Interactive Ltd holds Kahnawake Gaming Commission licence 00892. We operate our services in accordance with the laws of Alderney, with disputes escalated to the Alderney Gambling Control Commission following eCOGRA review where applicable.

Information We Collect

When you create a Platinum Play account, log in through Platinum Play mobile casino login, or make use of our services, we collect several categories of information necessary to provide you with a safe and personalised gaming experience.

• We collect registration details such as your name, date of birth, address, email and phone number when you sign up for a Platinum Play casino account.
• We record login credentials used for Platinum Play casino NZ login and PlatinumPlay login sessions, including device and IP information.
• We gather financial information, including deposit and withdrawal details, when you use our approved payment methods such as Visa, Mastercard, PaysafeCard, MuchBetter or bank transfer.
• We track your gaming activity, including wagers, bonus usage and Rewards points, to manage promotions such as the Platinum Play no deposit bonus and welcome package.
• We may collect identity verification documents when deposits reach or exceed €3,000 cumulatively, as required by our licensing obligations.

How We Use Your Information

We use the information we collect to operate PlatinumPlay Online Casino responsibly and efficiently. Our purposes include verifying your identity, processing deposits and withdrawals, administering bonuses, and providing customer support through LiveChat, email or our Help Centre. We also use your data to detect fraud, prevent underage or self-excluded access, and comply with anti-money laundering regulations. When you access our services through the Platinum Play app or Platinum Play casino app on mobile devices, we may collect device identifiers to secure your session and ensure smooth functionality across the PlatinumPlay mobile casino platform.

We may also use your contact details to send you promotional messages about daily, weekly and monthly offers, including Platinum Play casino bonus codes, free spins, and prize draws such as the Fortune Lounge Cruise. You can opt out of marketing communications at any time by contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse how our website and Platinum Play online casino download platform are used. Cookies help us keep you logged in during your session, whether you are accessing our site via desktop, Mac, or the Platinum Play mobile casino no deposit bonus promotions on your phone. You can manage or disable cookies through your browser settings, though doing so may limit certain website functions.

How We Share Your Information

We do not sell your personal data. However, we may share your information with trusted third parties strictly for operational purposes, including:

• Payment processors such as Digiprocessing Limited (110368), registered in Gibraltar, which handles certain transactions on our behalf.
• Regulatory bodies including the Alderney Gambling Control Commission and Kahnawake Gaming Commission, where required by law.
• Group companies within the Cityviews Group, which also operates sister brands such as Jackpot City, Gaming Club, Ruby Fortune and Spin Palace, for shared account monitoring and responsible gambling checks.
• Fraud prevention and identity verification providers to confirm your eligibility and protect against unauthorised access.

We may also disclose information where legally obligated, such as in response to a valid court order or regulatory investigation.

Data Security

We at PlatinumPlay implement industry-standard security measures, including encryption protocols and secure servers, to protect your personal and financial information from unauthorised access, loss or misuse. All payment transactions processed through our platform, whether via Apple Pay, web wallets, or bank transfer, are handled using secure encrypted channels. While we take extensive precautions, no method of data transmission over the internet is completely secure, and we encourage you to keep your login credentials confidential and avoid sharing your Platinum Play casino login details with anyone.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with legal, tax and regulatory obligations. If your account remains inactive for six consecutive months, we may apply a monthly administration fee as outlined in our terms, and associated bonus credits or loyalty points may lapse. Should you wish to close your account or request deletion of your data, you may contact our support team, and we will process your request in accordance with applicable law, subject to any regulatory retention requirements.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention obligations.
• Withdraw consent to marketing communications at any time.
• Request a copy of your data in a portable format where applicable.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

Age Restrictions and Excluded Territories

Our services are intended only for individuals aged 18 or older, or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect personal information from minors. Additionally, our services are not available to residents of certain restricted countries, and we reserve the right to verify your location and eligibility before granting access to Platinum Play online casino services.

International Data Transfers

As we operate as part of an international group, your data may be transferred to and processed in jurisdictions outside your country of residence, including Guernsey, Alderney, and Gibraltar. We ensure that appropriate safeguards are in place to protect your data during such transfers, consistent with our licensing obligations under the Alderney Gambling Control Commission and Kahnawake Gaming Commission.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through our website or via email where appropriate. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your data protection rights, please contact our support team through LiveChat, our Help Centre, or by email at complaints@playersupportcenter.com. Our customer support is available 24/7 in English, German, Greek, Spanish and French to assist you with any privacy-related concerns regarding your PlatinumPlay account.